VITARIS - Maintenance Contract
Regular maintenance optimizes your laboratory processes
By concluding a maintenance contract, we assume responsibility for the timely maintenance of your equipment, which allows you to concentrate fully on your core activity. These services can be used as part of an attractively priced maintenance contract which includes a once-yearly maintenance with or without failure coverage (depending on the version). Signing a maintenance contract for several pieces of equipment entitles you to a volume discount. Regular maintenance guarantees safer functioning and a longer working life of your devices and preserves the value of your investment. It goes without saying that the advice we provide when fixing a malfunction is given free of charge. As every maintenance contract is specific, we will gladly submit you an offer suited to your device upon request.
Service-Hotline
On working days, as well as on weekends and holidays in an emergency, you may contact our technical customer service by calling the following number during office Hours:
Service-Hotline
+41 (0) 41 769 00 75
Il est fort possible que vos informations sur l’appareil et votre description de la panne nous permettent de The information you provide on the faulty device and your description of its malfunction may well enable us to solve your problem directly over the phone. If, however, a professional intervention is needed on site, we will have a service technician sent to you immediately.
Training Courses
Know-how & Training – Knowledge Gives Us an Edge
Our service technicians and product managers regularly attend training courses given by the manufacturers to ensure that you receive competent instructions as well as access to the latest technical information concerning our instrument program. After completing an installation, not only do we give your staff expert instruction on how to use the apparatus, but we also offer advanced user courses or refresher courses as needed to keep you up to date.